How Beneficiaries Perceive Basic Income Support.

Most unemployed people who receive basic income support benefits are generally satisfied with the job centers and their staff. This is shown by a study conducted by the IAW and the SOKO Institute on behalf of the Bertelsmann Foundation, based on a survey of approximately 1,000 benefit recipients aged 25 to 50 who have been receiving basic income support for at least one year. However, the results also show that two out of five respondents consider the support provided by job centers to be insufficient.

In in-depth interviews with 20 benefit recipients, the study examines the causes and consequences of these attitudes. It shows that satisfaction with the job center’s services is shaped by experiences in the job center’s counseling and placement process – for example, through active participation in the counseling process or the provision of appropriate training, or negatively by the experience of benefit cuts. At the same time, satisfaction is a key lever for integration into the labor market.

The study recommends greater consideration of benefit recipients who are distant from the labor market and increased efficiency in placement processes, particularly through digital administrative procedures.

The study (in German) can be downloaded here.